The hotel features thatch-roofed bungalows with en suite rooms, totaling 92. Each room in the resort is air-conditioned and fitted with a refrigerator, a flats screen TV, a worktable/chair and an en suite bathroom. An en suite bathroom equipped with a hairdryer is also provided.
A fresh water pool is offered at Neptune Paradise Beach Resort & Spa. Billiards and 2 tennis courts are shared with the resort.
Guests can enjoy 4 restaurants and 4 bars on site. Peponi serves breakfast, lunch and dinner and the poolside Olive Kitchen serves snacks during lunchtime and an à la carte menu in the evening at Mombasa Neptune Paradise Beach Resort & Spa. The Deck Restaurant overlooks the Indian Ocean and the poolside Jungle Restaurant serves sandwiches during the day and table d'hôte menu in the evenings. Also featured are 2 pool bars, a main bar and a boat bar.
The onsite restaurant offers guests a variety of local and continental cuisines which can also be enjoyed outdoors by the poolside. The poolside bar serves a variety of alcoholic and non-alcoholic beverages. Guests can enjoy swimming sessions in the outdoor pool.
Airport pickup, babysitting and laundry services are offered to guests upon request. Storage facilities are also provided for guests. Security personnel man the premises and onsite parking space is ample.